About Us


About Us

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About Us


About Us

 

At Michael Sheridan Communications Inc. we strive to work with our customers in a cooperative manner where we work together to come up with the right solution at a competitive price.  We pride ourselves on helping our customers solve problems or accomplish goals and not “selling” them.  Because we have partnered with so many different manufactures and service providers we have one of the largest product and service portfolios in the industry so we do not have to “shoe horn” any particularly solution. We do not believe in the “one size fits all” mentality which is quite common in our industry!

Whether a Public or Private Commercial, Industrial, Manufacturing, Medical, Research Educational, Restaurant or Retail or any other environment, MSC's extensive experience ensures that you have the best, customized solution in place with delivery of your project on time and at a competitive price.  Strong alliance partnerships with other certified resellers across North America enable us to serve businesses of all sizes and in any location.

Add to this, Michael and Andrew Sheridan's personal assurance which guarantees you the individual attention and service you deserve.  We at Michael Sheridan Communications take this responsibility very seriously and entrust our reputation to the world's most reliable equipment manufacturers, service providers and their products.  

An Environmentally Responsible Organization

At MSC we take every precaution to make sure our environmental impact is minimal. Replaced equipment goes to a proper recycling site where it is broken down and handled appropriately or we will help our customers find their old equipment a new home.

Our Team includes a complete end to end service and support group, that are dedicated and accountable to your every need, concern or support issue. We are proud to call them members of the Michael Sheridan Communications family. 

Join us and be a part of our family and experience a new level of service you won't receive anywhere else.

- Michael Sheridan, Owner

 

Our Approach


Our Approach

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Our Approach


Our Approach

 

The process

The first thing we want to do in any new relationship is listen to your concerns, goals and wish lists, after all how do we help you solve your problems if we do not understand your challenges and goals?

Secondly, whether you need assistance with your existing system regardless if it is Telephone, Access Controls,  Alarm, Audio Video, CCTV or Cabling Infrastructure we will always discuss the pros/cons as well as capabilities and expansion opportunities of your existing equipment and setup before recommending possible alternatives.

When quoting or proposing a solution or new system roll-out we always try to provide you with different options including ideally one which will be to work (retrofit) with your existing equipment if appropriate.

Once we have selected a strategy with you and created a delivery time line we then set an installation and or service date for execution.

After any installation we provide Training and then follow up with FREE ON GOING USER TRAINING of all our systems!

After our Installation & Training we will make a follow up call to ensure that everything is exactly as promised and expected of us before we send out our final invoice.

One Size does not fit all

At MSC unlike a lot of other businesses out there we certainly do not believe in a “one size fits all” approach.  We are always striving to develop new relationships and partnerships with other manufacturers, service providers, other industry experts, consultants and even other dealers in order to provide our customers with a larger variety of products and services.

Whether looking into VoIP or a traditional Key Telephone system, we are continually working with our Customers, Manufactures, Dealers, Technicians and Service Providers to arrive at the best solutions available.  At MSC we will always make sure our clients get the most out of their equipment whether it’s 20 years old or the very latest.

Our execution process

Below represents a new Telephone system but the same process can apply for a new Alarm, Access or CCTV system.

Step 1 - We do a full analysis of all Telecommunications services including Telephone lines, Long Distance and 1-800 numbers to make sure that our customers are getting the most competitive rates available to them and not being charged for any unnecessary or redundant services.  Then we compare the existing Telecommunications costs to VoIP services. 

Step 2 - See if any of the equipment and features of the existing Telephone & Voice Mail system can be utilized to accomplish our customers’ requirements.

Step 3 – Design potentially a few system options together with the customer and thoroughly review all capabilities, benefits and even any shortfalls.  Again, because we have several different system offerings between Avaya, Toshiba, NEC, Panasonic or even legacy Nortel/Norstar/Meridian/BCM and even a couple of Cloud/VoIP solutions we are not shy about reviewing the price, pros and cons of all options so that you know exactly what you are getting with NO surprises!

Step 4 – Installation Design Meeting (IDM).

Before the installation date we work with our clients to review several features and capabilities of the new system, extension list, greetings, mail boxes, labels, training timing and even how it will behave in a way that is best for their business and daily dynamics.  Once this is complete our Technicians will preprogram and test a majority of the system in our Shop so that we are already ahead of the game before we even arrive on site.

Step 5 – System Rollout and Training!

Step 6 - Post Installation follow up and more FREE Training if you want it!!!

Give us a call at (905) 967-0830 and we would be happy to chat about your needs in more detail. Or send us a message.

Testimonials


Testimonials

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Testimonials


Testimonials

 

I just wanted to take this opportunity to thank [Andrew Sheridan] and Sara Fairbarn very much for your patience and assistance with the installation of our phone system. The process from beginning to end was flawless.

All the meeting, accommodating our delay in the process and then meeting our deadline, basically everything you both did for us was absolutely incredible. The installation itself couldn't have gone smoother and your technician was also great. 

With a phone system being such a critical part of a business, I couldn't have asked for anything more. It was a pleasure doing business with you, your team and your firm. All very pleasant to deal with. Job well done!!

- Vicki Andreacchi, Corporate Project Manager

First Real Properties Limited

Hi Andrew,

You may have heard on the news on Sunday that there was a shooting in the Danforth/Coxwell area.

Our cameras caught the incident, most importantly the getaway car. We had police officers going over our video. They were quite impressed with the quality of the video and were extremely appreciative of us sharing the video with them, it provided them with a ton of info. They were immediately able to send word back to headquarters with a description of the vehicle involved.

Thank you very much for your solution, your company as always has been a pleasure to deal with and you certainly delivered on your promise!

 - Holly Liddell, Managing Partner, Director of Operations

Wiklém Design inc.


We have worked with Michael Sheridan Communications for over a year and are delighted with the work carried out.  Women’s Support Network is a non-profit charitable agency which depends extensively on having a good, reliable communication system.  Sheridan Communications solved all of our problems and saved us more than half our budget, approximately $12,000!  We rely wholly on funding grants and donations to run a 24/7 crisis line with upwards of 45 volunteers.  An old system relying on pagers and an answering serving was expensive and labour intensive.  The new system set up with Sheridan Communications and IPfinity has worked faster, cheaper, and has resulted in no dropped calls.  I would highly recommend working with them.

- Judy Konaka, Administration

Women’s Support Network York Region

Royal Building Cleaning Ltd. contracted Michael Sheridan Communications to facilitate the installation of our voice, data, and A/V network cabling, telecommunications equipment, and card access system at our new location in Aurora, Ontario.

The team at Michael Sheridan Communications completed their work with professionalism and consistence to meet our high standards. The final products worked as promised and visually appealed, integrating with the clean and professional image of our company.

Since our installation, we had some questions about features and made some modifications to our system. The team at Michael Sheridan Communications helped us tailor the devices to meet our needs. It’s nice to know if there is something we can’t resolve ourselves the answer is a quick email or phone call away.

I would highly recommend the service of Michael Sheridan Communications. If you have any questions please contact me.

- Brian Underwood, General Manager

Royal Building Cleaning Ltd.